FAQs2021-04-27T03:52:27+00:00
What is the Cancellation Policy for Penrith Serviced Offices?2021-10-05T00:14:48+00:00

Please make any changes or cancellations well in advance.

Private Office reservations cannot be cancelled within 24 hours of reservation, conference rooms within 3 days, and event spaces within 5 days.

Let us know if there is anything else we can do to help.

Can I divert my own telephone number to your service? (including 1300 and 1800 numbers).2021-10-05T01:19:04+00:00

Yes

What if I can’t collect my mail or parcels personally from Penrith Serviced Offices?2021-03-19T05:36:01+00:00

If you are unable to collect your mail from Penrith Serviced Offices, we can easily redirect your mail or parcels to you. If you are urgently needing the mail, we can scan it through to you. Alternatively, we can redirect mail every month in a bundle as you wish. If you’re too busy to collect your mail, you can advise us of the person who will collect it on your behalf.

Do we offer mail and package handling?2021-03-19T05:35:49+00:00

Yes, we do! This is included for all private offices and can be purchased under a virtual office package.

What happens to call’s after hours?2021-03-19T05:35:38+00:00

Our reception team will take your calls during our operating hours 8:00am to 5:00pm, Monday to Friday. After-hours calls will go to voicemail and generally be received the next business day. Where possible (but not guaranteed) we will email your voice message to you outside of normal business hours.

How will my calls be answered and distributed?2021-03-19T05:35:25+00:00

If you have a phone answering package, our receptionist will answer your calls in your business name in a professional manner, based on a greeting of your choice. All calls will be passed on to you as soon as possible via email or as determined by the client.

Is there a limit or charge to the number of calls answered in the package?2021-03-19T05:35:14+00:00

Depending upon your business and the volume of calls you expect to receive, we have different packages to suit your needs.

Are there any hidden costs?2021-03-19T05:35:01+00:00

All costs are included in the Price List.

How long is my Virtual Office contract commitment?2021-03-19T05:34:49+00:00

There are no long-term contracts for Virtual Office agreement other than 30 days’ notice to terminate.

Do I have to be in NSW to become a Virtual Office Member?2021-03-19T05:34:39+00:00

No, we accept interstate and overseas Virtual Clients.

How do I become a Virtual Office member?2021-03-19T05:34:24+00:00

Contact us on 02 4724 9500 for more information

What is a Virtual Office Service?2021-03-19T05:34:13+00:00

A virtual office is part of the flexible workspace industry that provides businesses with any combination of services, space and/or technology, without those businesses bearing the capital expenses of owning or leasing a traditional office.

Can we upgrade or downsize our office at any time during our lease agreement?2021-03-19T05:33:42+00:00

Yes, of course. We have a dedicated Account Manager who will keep in touch with you on a regular basis making sure that your office needs are always met, as and when your business needs change.

How is Penrith Serviced Offices more cost effective than renting my own office space?2021-03-19T05:31:17+00:00

As a Penrith Serviced Offices client, your Serviced Office includes:

  • A fully furnished office suite
  • A dedicated receptionist
  • Secretarial services
  • Fully equipped corporate boardrooms, meeting rooms and day suites
  • IT and communications technology
  • Fully equipped kitchen with complimentary tea and coffee.
  • High Speed Internet (hard wired or Wi-Fi)
How long is my Serviced Office contract commitment?2021-03-19T05:31:05+00:00

The minimum contract term at Penrith Serviced Offices is usually one month. 30 days’ notice is required if extending beyond a fixed contract term

How long does it take to set up an office?2021-03-19T05:30:53+00:00

You can move in same day to your Serviced Office. Our IT infrastructure & team are ready from day one to support your business.

How many people can Penrith Serviced Offices accommodate?2021-03-19T05:30:38+00:00

Office Suites – ideally 2 – 4 people

Small Board room – 8 – 12 people

Large Board room – 10 – 15 people

Training rooms – Up to 40 people, however the number of people will depend on the configuration eg, Theatre, Conference, U Shape.

 

We recommend a visit to discuss your needs.

 

How big are your Training Rooms?2021-03-19T05:30:11+00:00

Our Large Training Room is 58 square meters and our Small Training Room is 36 square meters.

How big are your Meeting/Board Rooms?2021-03-19T05:29:59+00:00

Currently we have 2 Meeting/Board Rooms. Our large meeting room is 22 square meters and our smaller meeting room is 13 square meters.

How big are your dedicated offices?2021-03-19T05:29:45+00:00

Our offices range in size depending upon your needs. Our smallest office is 6 square meters and our largest is 16 square meters

Can I book an office on a permanent basis for a set number of days per week?2021-03-19T05:29:31+00:00

Yes – by arrangement.

Can I receive visitors?2021-03-19T05:29:13+00:00

Yes of course. Please advise our friendly reception team of your visitor’s name and arrival time and they will be greeted and seated in our waiting room.

How does printing work?2021-03-19T05:28:57+00:00

Each client is given a code to securely print, scan or copy. The printer is in a communal area, however, your printing is held in the machine and only released by entering your unique PIN. This ensures that others do not access your printing.

How do I book an office?2021-03-19T05:09:39+00:00

To book a meeting room or training room, you can call us on 4724-9500 and speak with reception, or Book online.

How do I book a tour?2021-03-19T05:09:13+00:00

To arrange a tour of our office, you can:

  • Call us on 4724-9500 and speak with reception, or
  • Submit an enquiry form via our website.
Is catering available for my meeting?2021-03-19T05:08:59+00:00

Catering is available upon request at an additional charge, billed at time of booking.

Casual Office Space & Small Meeting Room Hire2021-03-19T04:58:44+00:00

Hourly, Daily and Weekly bookings can be made.  Our receptionist will be pleased to take your booking.

Dedicated Office Hire2021-03-19T04:58:57+00:00

Use our offices for a few weeks or a few months at a time.  Please call us to discuss your needs on (02) 4724 9500.

Office Space Tailored For You!2021-03-19T04:59:12+00:00

We try to be as accommodating and flexible as possible, if you have any particular needs outside our general service offering, please talk to us on (02) 4724 9500 to arrange a walk-through tour and a meeting to discuss your ideas.  We would be pleased to provide a solution for you.

Business Lounge and Internet Hot Desk2021-03-19T04:59:23+00:00

The business lounge is ideal for you if you need a workspace in the Penrith CBD for a few hours. You will have access to:

A partitioned workstation;

Internet;

Fax, photocopying, printing, scanning and laminating services at reasonable rates.  Please make an enquiry for further details.

On-Site Parking2021-03-19T05:02:44+00:00

Ensure your experience upon entry and exit is convenient and comfortable.  Call (02) 4724 9500 and ask us about on-site parking.

On-site parking may be booked on a permanent or casual basis, subject to availability.  Please make an enquiry for more information.

Disabled Access and Facilities2021-03-19T04:59:42+00:00

Penrith Serviced Offices provides suitable facilities and amenities for the convenience of the disabled.

Location, Location, Location2021-10-04T22:00:51+00:00

You will be near Penrith Court House, Penrith Health Professionals, Penrith Post Office, Officeworks and some of Penrith’s top restaurants.

What services are provided?2021-03-19T05:00:17+00:00

We provide individual Serviced Offices, Meeting/Board/Training Rooms, Virtual Offices and Co-working Spaces. Additionally, as a Penrith Serviced Office’s client you have at your disposal:

  • A professional, motivated office support team – at your service, but not on your payroll
  • A prestigious business address for your business cards, letterhead and promotional material
  • Fully equipped corporate boardroom and meeting room facilities
  • IT and telecommunications infrastructure
Can Penrith Serviced Offices provide a receptionist to answer my calls in my company name?2021-03-19T05:00:47+00:00

Yes, our highly trained receptionists will answer your calls in your company name and transfer calls to you or alternatively take messages for you. Your communications will be handled professionally and confidentially.

What is a Coworking Space?2021-03-19T05:01:17+00:00

A custom built, shared working space for our clients to come in, sit down, enjoy a coffee and do some work. Each workstation has wireless internet access.

Do you have a brochure I can download?2021-03-19T05:01:43+00:00

Yes, click here to download our new brochure

What is a serviced office?2021-03-19T05:07:35+00:00

A serviced office is a fully furnished office space with access to our reception staff to meet and greet your clients.

What You Can Expect:

  • An executive office with a Penrith address in a collaborative community of Western Sydney professionals.
  • High Speed Internet (hard wired or Wi-Fi).
  • A receptionist will make your visitors welcome and announce them for you.
  • A receptionist will answer your calls in your company name, transfers the calls to you or take a message
  • Amenities available for your use includes fully equipped kitchen with complimentary tea and coffee.
  • Our offices vary in size usually comfortably accommodating three, but if you need more space you can book one of our boardrooms or conference rooms.
  • A whiteboard and flip chart will support your presentations and teleconferencing, or video conferencing is available with appropriate notice.
Where is your location?2021-03-19T05:07:57+00:00

Our centre is located on High Street in the Penrith CBD. Our offices are close-by to Penrith Post Office, Penrith Court, numerous cafes and public transport.

What are your business hours? What happens after-hours?2021-03-19T05:08:17+00:00

Standard operating hours are 8am-5pm, Monday to Friday. Outside of these times, permanent tenants can (by arrangement) enter and exit the building through our after-hours security door. Secure afterhours access will be given via a security tag.

Weekend access by arrangement.

What amenities are available?2021-03-19T05:08:43+00:00

Access to a fully equipped kitchen with, fridge, microwave, Nespresso coffee machine and complimentary biscuits. These facilities are accessible to all clients.

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